* FOR ALL PRODUCTS

If you wish to return your product you’d have to ship it to us within 7 days of receiving your order and bear the shipping charges. Please note that the piece must be unused, unwashed, and free of any odor. Once we receive your return parcel, the piece is put through a quality check; Vasavi reserves the right to deny a return/exchange if the piece does not pass the quality check.

We process refunds in the form of store credit. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a store credit or exchange.

In case you have received a faulty item from our end, please reach out to our support team at 9999010960 via WhatsApp within 24 hours of receiving the order. No claims regarding faulty items will be processed after 24 hours.

In case of any damage caused during standard wash and care, despite following care instructions as per the website, within the first 15 days of receiving the order, please reach out to our support team at 9999010960 via WhatsApp.

For Cancellations please contact us via ‘contact us’ link.

• Cancellation is only possible in the case that the products have not been shipped. You can opt for a store credit or opt for another product. Once shipped, cancellation requests are not valid.

REJECTION OF PARTIAL CASH ON DELIVERY ORDERS

If a Partial COD order is rejected at the time of delivery, the following protocol applies:

• Store Credit Refund: The initial 10% commitment payment is non-refundable to bank accounts. It will be issued exclusively as Store Credit.

• No Bank Transfers: We do not offer cash or bank refunds for commitment payments on rejected doorstep deliveries.

• Credit Access: Your Store Credit will be linked to your account and can be applied to any future archive purchase within 12 months.